Field Support Engineer

10,000 - 45,000 /month*

Quess

Field job

Gandhi Nagar, Udaipur

₹20,000 incentives included

6 - 36 months Experience in Customer Support / TeleCaller

25 Openings

Incentives included

Full Time

Job Highlights

Industry Type: B2B Sales

12th Pass and above

Males Only

6 days working | Day Shift

Job Benefits: Insurance, PF

Bike, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Field Support Engineer to join our team at Quess. The role offers ₹10,000 - ₹45,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Field Support Engineer job

Who is eligible to apply for this Field Support Engineer job at Quess?
Ans : Candidates should have a 12th Pass and above qualification for this Field Support Engineer job offered by Quess.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹45,000 per month in this Field Support Engineer position.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gandhi Nagar, Udaipur.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-3 years of experience can apply for this Field Support Engineer job. Only male candidates can apply.
Where is this job located?
Ans : This Field Support Engineer job is located in Gandhi Nagar, Udaipur.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹10,000-₹45,000 per month. This is a Full Time opportunity and has 25 openings available.