Field Support Engineer

12,000 - 20,000 /month

Nidhix Energy Solutions Private Limited

Field job

Nava Vadaj, Ahmedabad

0 - 3 years Experience in Customer Support / TeleCaller

7 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Automobile

Languages: Hindi, Gujarati

Diploma and above

Males Only

6 days working | Day Shift

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Field Support Engineer to join our team at Nidhix Energy Solutions Private Limited. The role offers ₹12000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to Automobile. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Diploma and 0 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Field Support Engineer job

Can freshers or experienced candidates apply for this Field Support Engineer role?
Ans : Candidates who have a Diploma and above qualification with 0-3 years of experience can apply for this Field Support Engineer role.
What salary is offered for this Field Support Engineer job?
Ans : The salary for this Field Support Engineer job ranges between ₹12,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nava Vadaj, Ahmedabad.
How many vacancies are there for this Field Support Engineer job?
Ans : There are 7 vacancies for this Field Support Engineer role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 0-3 years of experience are eligible to apply for this Field Support Engineer role. Only male candidates are eligible.
What does the role of Field Support Engineer involve?
Ans : As a Field Support Engineer, your work will involve skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Field Support Engineer position is Nava Vadaj, Ahmedabad.
Who is the right fit for this Field Support Engineer job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 0-3 years of experience is the right fit for this Field Support Engineer job.
What makes this Field Support Engineer job a good opportunity?
Ans : This Field Support Engineer job is a good opportunity as it offers a salary between ₹12,000-₹20,000 per month. This is a Full Time job and has 7 openings.