Field Support Engineer

25,000 - 30,000 /month

Ln Ups Battery

Field job

Janakpuri, Delhi

2 - 3 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

Graduate and above

All genders

6 days working | Flexible Shift

Job Description

We are looking for a Field Support Engineer to join our team at Ln Ups Battery. The role offers ₹25000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 2 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Field Support Engineer job

What skills and experience do you need for this Field Support Engineer job?
Ans : To apply for this Field Support Engineer job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 2-3 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Field Support Engineer position.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Janakpuri, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Field Support Engineer job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Field Support Engineer, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution.
Where is this job located?
Ans : This Field Support Engineer job is located in Janakpuri, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 2-3 years of experience is ideal for this Field Support Engineer job.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 2 openings available.