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Field Support Engineer

salary 15,000 - 25,000 /month
company-logo
job companyLapworld Technology
job location Field job
job location Hinjewadi Phase 1, Pune
job experience0 - 6+ years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

qualification
All Education levels
gender
All genders
jobShift
6 days working | Day Shift
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Job Benefits: Insurance
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Job Description

We are looking for a Field Support Engineer to join our team at Lapworld Technology. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Hardware engineer. The role offers ₹15,000 - ₹25,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is below 10th and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Field Support Engineer job

  1. Can freshers or experienced candidates apply for this Field Support Engineer role?
    Ans : Candidates who have All Education levels with 0-7 years of experience can apply for this Field Support Engineer role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Field Support Engineer job ranges between ₹15,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Field Support Engineer job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Hinjewadi Phase 1, Pune.
  5. How many vacancies are there for this Field Support Engineer job?
    Ans : There are 5 vacancies for this Field Support Engineer role.
  6. Is this job open for all genders?
    Ans : Yes, this Field Support Engineer job is open for both male and female candidates.
  7. What are the key responsibilities of this Field Support Engineer job?
    Ans : As a Field Support Engineer, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Field Support Engineer position is Hinjewadi Phase 1, Pune.
  9. Who is the right fit for this Field Support Engineer job?
    Ans : A candidate having skills like Computer Knowledge with 0-7 years of experience is the right fit for this Field Support Engineer job.
  10. What makes this Field Support Engineer job a good opportunity?
    Ans : This Field Support Engineer job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 5 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance

Skills Required

Computer Knowledge

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 25000

Contact Person

Amol

Interview Address

Hinjewadi phase 1, Hinjewadi Phase 1, Pune
Posted 10 hours ago

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Job Hai > Jobs in Pune > Customer Support / TeleCaller Jobs in Pune > Field Support Engineer