Field Support Engineer

Customer Success Executive About QPOS: Incepted in 2015, QPOS is now the go-to technology for the restaurant and retail industries. With a vision to help restaurant and retail industry owners and support their growth, this state-of-the-art technology is powering 2000+ businesses across India within such a short period. Check out our website: https://www.qpos.co.in/ The Customer Success Executive serves as the internal voice of the customer while working with other QPOS teams to exceed customer expectations and find new ways to delight them. This individual's performance is based on specific metrics associated with custom onboarding product adoption, expansion & retention. Key Responsibilities: - Actively serve a portfolio of assigned accounts so that customers may achieve their positive business outcomes via QPOS's software & services. - Drive customer software & service engagement and development of power users across customer organizations. - Run the renewal and churn management process for the assigned portfolio of accounts. Reach and exceed performance metrics defined for Customer Success. - Own, design, and execute critical customer success processes such as onboarding, training, customer advocacy, and product adoption. - Proactively identify customer expansion opportunities & churn risks. - Collaborate with Marketing to demonstrate customer communication campaigns. - Provide continuous customer feedback to QPOS Product team. - Management of overall customer training processes, support systems, and internal CS reporting - Special Projects: Play a part in other organizational initiatives requiring your deep product and customer knowledge Desired Candidate Profile: - Proven results in a prior role managing FNB clients - BE or bachelor's in any science background. MBA is preferred. - 2 to 4 years of prior customer success or account management experience, preferably within enterprise software or SaaS - Being passionate about new technologies and emerging business models is imperative for this role

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., HRTA PLANNING NETWORK PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 15 Field Support Engineer at HRTA PLANNING NETWORK PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has Day Shift.