We are looking for a Field Support Engineer to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹15,000 - ₹22,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is below 10th and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.
More about this Field Support Engineer job
Who is eligible to apply for this Field Support Engineer job at Grv It Solutions Private Limited?
Ans : Candidates should have All Education levels and skills like Computer Knowledge for this Field Support Engineer job offered by Grv It Solutions Private Limited.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹22,000 per month in this Field Support Engineer position.
What shift and timings does this job follow?
Ans : This Field Support Engineer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in 100 ft. Road, Ahmedabad.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 1-1 years of experience can apply for this Field Support Engineer job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Field Support Engineer, you will work on skills like Computer Knowledge.
Where is this job located?
Ans : This Field Support Engineer job is located in 100 ft. Road, Ahmedabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-1 years of experience is ideal for this Field Support Engineer job.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹15,000-₹22,000 per month. This is a Full Time opportunity and has 10 openings available.