Field Support Engineer

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Job discription for service engineer for UPS

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Here's a detailed Job Description (JD) for a Service Engineer for UPS (Uninterruptible Power Supply):

Job Title: Service Engineer – UPS (Uninterruptible Power Supply)

Location: [Insert Location]

Reports To: [Insert Manager/Department Name]

Job Type: [Full-Time/Part-Time/Contract]

Job Summary:

We are looking for a skilled and reliable Service Engineer for UPS systems to join our team. The ideal candidate will have hands-on experience in the installation, maintenance, and repair of UPS systems, ensuring that all units perform optimally, minimizing downtime for clients. The role involves troubleshooting, diagnostics, and offering technical support for UPS equipment in commercial, industrial, and residential settings.

Key Responsibilities:

1. Installation and Commissioning:

   • Install, configure, and commission UPS systems (including both online and offline types).

   • Perform system integration with existing electrical infrastructure, ensuring compliance with safety standards.

   • Provide on-site training to customers on the proper usage and maintenance of UPS systems.

2. Maintenance & Troubleshooting:

   • Conduct routine preventive maintenance on UPS systems to ensure they function at peak efficiency.

   • Diagnose and resolve technical issues with UPS units, batteries, and related components.

   • Replace faulty parts, such as batteries, inverters, and rectifiers.

   • Test and verify UPS performance after service or replacement to ensure full operational functionality.

3. Customer Support & Consultation:

   • Provide technical support to clients via phone, email, or on-site visits.

   • Offer troubleshooting assistance, consultations, and advice on upgrading or replacing UPS systems.

   • Generate detailed service reports for clients, outlining issues, actions taken, and recommendations for future upgrades.

4. Inventory Management:

   • Maintain an inventory of necessary parts and components required for UPS servicing.

   • Ensure proper documentation of used parts, and monitor stock levels for timely reordering.

5. Safety & Compliance:

   • Adhere to all safety protocols when working with electrical systems and UPS equipment.

   • Follow safety guidelines during installations and while performing maintenance tasks.

   • Ensure compliance with local and international standards and regulations related to electrical equipment.

6. Documentation & Reporting:

   • Complete service documentation and reports accurately, providing details on maintenance, repairs, and performance metrics.

   • Assist in developing technical manuals and documentation for internal and external use.

7. Customer Relationship Management:

   • Build and maintain strong relationships with customers through exceptional service.

   • Address client concerns and feedback in a timely and professional manner.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be Diploma and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹20000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., ARCHIT POWER SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 2 Field Support Engineer at ARCHIT POWER SERVICES
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has Day Shift.