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Customer Support Field Supervisor

salary 15,000 - 22,000 /month
company-logo
job companyJeci Info Tech (opc) Private Limited
job location Field job
job location R.T. Nagar, Bangalore
job experience6 - 24 months Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Computer Knowledge

Job Highlights

sales
Languages: Hindi
qualification
All Education levels
gender
Males Only
jobShift
6 days working | Rotational Shift
star
Bike, Laptop/Desktop

Job Description

We are looking for a Field Supervisor to join our team at Jeci Info Tech (opc) Private Limited. The role offers ₹15,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to Fire and Safety. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is below 10th and 6 months - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Field Supervisor job

  1. What qualifications and experience are required for this Customer Support Field Supervisor position?
    Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Computer Knowledge.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Field Supervisor job ranges between ₹15,000-₹22,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Field Supervisor job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in R.T. Nagar, Bangalore.
  5. How many vacancies are there for this Customer Support Field Supervisor job?
    Ans : There is 1 vacancy for this Customer Support Field Supervisor role.
  6. Which candidates are eligible to apply?
    Ans : Candidates from all education levels with 1-2 years of experience are eligible to apply for this Customer Support Field Supervisor role. Only male candidates are eligible.
  7. What are the key responsibilities of this Customer Support Field Supervisor job?
    Ans : As a Customer Support Field Supervisor, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Field Supervisor position is R.T. Nagar, Bangalore.
  9. Who is the right fit for this Customer Support Field Supervisor job?
    Ans : A candidate having skills like Computer Knowledge with 1-2 years of experience is the right fit for this Customer Support Field Supervisor job.
  10. What makes this Customer Support Field Supervisor job a good opportunity?
    Ans : This Customer Support Field Supervisor job is a good opportunity as it offers a salary between ₹15,000-₹22,000 per month. This is a Full Time job and has 1 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 22000

Regional Languages

Hindi

Contact Person

Shailesh Kumar

Interview Address

R.T. Nagar, R.T. Nagar, Bangalore
Posted 10+ days ago
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