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Customer Support Field Executive

salary 19,000 - 25,000 /month
company-logo
job companyEcom Cloud Solutions Private Limited
job location Field job
job location Mehdipatnam Ring Road, Hyderabad
job experience0 - 1 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Job Highlights

sales
Industry Type: B2B Sales
sales
Languages: Hindi, Telugu
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF
star
Bike, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Field Executive to join our team at Ecom Cloud Solutions Private Limited. The role offers ₹ 19,000 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is pass 12th and 0 - 1 years of experience. The role involves resolving customer demonstration and complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Field Executive job

  1. Can freshers or experienced candidates apply for this Customer Support Field Executive role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Field Executive role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Field Executive job ranges between ₹19,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Field Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mehdipatnam Ring Road, Hyderabad.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Field Executive job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Customer Support Field Executive job is located in Mehdipatnam Ring Road, Hyderabad.
  8. Why should you apply for this Customer Support Field Executive job?
    Ans : This Customer Support Field Executive job offers a salary between ₹19,000-₹25,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Smart Phones Knowledge

Shift

Day

Contract Job

No

Salary

₹ 19000 - ₹ 25000

Regional Languages

Hindi, Telugu

English Proficiency

Yes

Contact Person

Hr Team

Interview Address

12-2-709, Padmanabham Nagar, Hyderabad
Posted 5 hours ago
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