Customer Support Field Executive

22,000 - 28,000 /month*

Big Basket

Field job

Baner, Pune

₹3,000 incentives included

0 - 6 months Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Job Highlights

Industry Type: Logistics

All Education levels

All genders

6 days working | Flexible Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Field Executive to join our team at Big Basket. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers ₹ 22,000 - ₹ 28,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 0.5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Field Executive job

Can freshers or experienced candidates apply for this Customer Support Field Executive role?
Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Field Executive role.
What salary is offered for this Customer Support Field Executive job?
Ans : The salary for this Customer Support Field Executive job ranges between ₹22,000-₹28,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Field Executive job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Baner, Pune.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Field Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Field Executive job is located in Baner, Pune.
Why should you apply for this Customer Support Field Executive job?
Ans : This Customer Support Field Executive job offers a salary between ₹22,000-₹28,000 per month. This is a Full Time opportunity and has 10 openings available.