A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /month
Axes Metrology
Field job
Electronic Complex, Indore
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
We are looking for a Field Executive to join our team ACTL LLP (AXES METROLOGY). The role offers In Hand Salary and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing materials in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Extensive traveling in the field Pithampur, Dewas and Indore.
Job Requirements:
The minimum qualification for this role is Minimum Qualification and Experience Range. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a Working Days week during the Shift Type shift.
