Customer Support Field Coordinator

10,000 - 15,000 /month

Entelenet Worldwide Express Private Limited

Field job

Aamghat, Ballia

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Logistics

Languages: Hindi

12th Pass and above

Males Only

6 days working | Day Shift

Bike, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Field Coordinator to join our team at Entelenet Worldwide Express Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Logistics. The role offers ₹10,000 - ₹15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Field Coordinator job

What skills and experience do you need for this Customer Support Field Coordinator job?
Ans : To apply for this Customer Support Field Coordinator job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Field Coordinator job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Field Coordinator job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Aamghat, Ballia.
How many vacancies are there for this Customer Support Field Coordinator job?
Ans : There is 1 vacancy for this Customer Support Field Coordinator role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Field Coordinator role. Only male candidates are eligible.
What are the key responsibilities of this Customer Support Field Coordinator job?
Ans : As a Customer Support Field Coordinator, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Field Coordinator position is Aamghat, Ballia.
Who is the right fit for this Customer Support Field Coordinator job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Customer Support Field Coordinator job.
What makes this Customer Support Field Coordinator job a good opportunity?
Ans : This Customer Support Field Coordinator job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 1 openings.