Customer Support Field Collection Executive

18,000 - 20,000 /month

Shining Stars Consultants

Connaught Place, Delhi

6 - 24 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Industry Type: B2C Sales

12th Pass and above

Males Only

6 days working | Day Shift

Bike, 2-Wheeler Driving Licence

Job Description

We are looking for a Field Collection Executive to join our team at Shining Stars Consultants. The role offers ₹18000 - ₹20000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Support Field Collection Executive job

What qualifications and experience are required for this Customer Support Field Collection Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Field Collection Executive job ranges between ₹18,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Field Collection Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Connaught Place, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-2 years of experience can apply for this Customer Support Field Collection Executive job. Only male candidates can apply.
Where is this job located?
Ans : This Customer Support Field Collection Executive job is located in Connaught Place, Delhi.
Why should you apply for this Customer Support Field Collection Executive job?
Ans : This Customer Support Field Collection Executive job offers a salary between ₹18,000-₹20,000 per month. This is a Full Time opportunity and has 2 openings available.