We are looking for a field collection supervisor to join our team rk soluions. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to collection industry . The role offers 20000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
visit customer business place and ask them to pay overdue amount of business loan
field collection process
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is Minimum Qualification and Experience Range. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be ope