Key Responsibilities
Payment Collection:
Work to ensure timely payment collection from customers.
Customer Relationship Management:
Build and maintain positive relationships with customers to facilitate smoother collections.
Field Operations:
Conduct field visits to meet customers and collect payments directly from them.
Complaint Resolution:
Address and resolve customer queries and complaints related to billing and payments.
Process Adherence:
Follow company guidelines and processes for debt collection and payment management.
Data Analysis:
Analyze collection data and trends to identify areas for improvement and maximize performance.