Executive Client Service

Job Description: Client Service Executive

Company: cFIRST
Location: Ahmedabad, Gujarat
Job Type: Full-Time 

About cFIRST

cFIRST is a leading background verification and talent solutions provider based in Ahmedabad, committed to delivering exceptional client experiences through innovative and reliable services. We are seeking a dynamic Client Service Executive to join our team and contribute to our mission of excellence.

Job Summary

The Client Service Executive will be responsible for managing client relationships, ensuring seamless communication, and delivering high-quality service to meet client expectations. This role involves coordinating with clients, addressing their queries, and collaborating with internal teams to ensure timely and accurate delivery of services.

Key Responsibilities

• Act as the primary point of contact for assigned clients, understanding their needs and ensuring satisfaction. 

• Manage client inquiries, complaints, and requests promptly and professionally via email, phone, or in-person meetings. 

• Coordinate with internal teams (e.g., operations, verification, and HR) to ensure timely delivery of services. 

• Maintain accurate records of client interactions, service agreements, and project statuses using CRM tools. 

• Prepare and share regular reports on client account status, service delivery, and feedback. 

• Identify opportunities to upsell or cross-sell services to enhance client engagement. 

• Ensure compliance with company policies and industry standards in all client interactions. 

• Contribute to process improvements to enhance client experience and operational efficiency.

Qualifications and Skills

• Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. 

• Experience: 1-3 years of experience in client servicing, customer support, or a related role (freshers with strong communication skills may be considered). 

• Skills: 

  • Excellent verbal and written communication skills in English.

  • Strong interpersonal and relationship-building skills. 

  • Ability to multitask, prioritize, and work under tight deadlines. 

  • Proficiency in MS Office (Word, Excel, PowerPoint). 

  • Problem-solving skills with a client-centric approach. 

  • Knowledge of background verification or HR services is an advantage but not a mandate.

• Attributes: Proactive, detail-oriented, team player, and adaptable to a fast-paced environment.

Work Environment

• Location: Ahmedabad, Gujarat (on-site). 

• Work Hours: Standard business hours with occasional flexibility for client meetings or deadlines. 

• Travel: Minimal, as required for client meetings within Ahmedabad.

Why Join cFIRST?

• Opportunity to work with a growing organization in the background verification industry. 

• Collaborative and supportive team culture. 

• Career growth opportunities with exposure to diverse clients and projects.

How to Apply

Interested candidates can submit their resume and a brief cover letter to cfirst.recruitment@cfirstverify.com with the subject line “Client Service Executive – Ahmedabad.” Applications will be reviewed on a rolling basis. 

cFIRST is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Executive Client Service job

1. What is the eligibility criteria to apply for this Executive Client Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹22000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Executive Client Service job?
   Ans: This Executive Client Service job will have 5 working days.
4. Are there any charges applicable while applying or joining this Executive Client Service job?
   Ans: No, there is no fee applicable for applying this Executive Client Service job and during the employment with the company, i.e., CFIRST BACKGROUND CHECKS LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Executive Client Service role?
   Ans: There is an immediate opening of 10 Executive Client Service at CFIRST BACKGROUND CHECKS LLP
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Executive Client Service job?
   Ans: This Executive Client Service job has Day Shift.