Executive Assistant

1. Project & Operations Coordination

· Coordinate daily maintenance activities across assigned various store locations.

· Schedule and deploy technicians and electricians based on service requirements.

· Monitor field operations and ensure timely execution of assigned tasks.

· Coordinate with internal teams and field personnel to ensure smooth project operations.

2. Service Request & Ticket Management

· Register, track, and monitor maintenance service requests.

· Follow up on pending, ongoing, and overdue service tickets.

· Ensure timely job completion and closure within defined timelines.

3. Client & Field Team Coordination

· Coordinate with store managers, client representatives, technicians, and electricians.

· Communicate service schedules, progress updates, and job completion status.

· Confirm site availability and arrange technician visits accordingly.

· Maintain professional communication with all stakeholders.

4. Maintenance & Technical Support Coordination

· Coordinate electrical repairs, Carpet, painter and tile related work, and general store maintenance activities.

· Ensure timely submission of job completion reports and site photographs.

· Coordinate the availability of required materials, tools, and spare parts, wherever applicable.

5. MIS & Documentation

· Maintain daily service trackers, operational records, and project documentation.

· Prepare daily, weekly, and monthly MIS reports using MS Excel.

· Update service status on internal portals and maintain accurate records.

· Verify job completion details and supporting documents.

6. SLA Monitoring & Escalation

· Monitor service timelines and compliance with client-defined Service Level Agreements (SLAs).

· Track delayed jobs and follow up for timely resolution.

· Identify operational issues and escalate critical cases to management.

· Ensure timely reporting and effective closure of maintenance requests.

Eligibility & Required Skills

· ITI qualification in Computers, Electrical, Electronics, or a relevant technical trade.

· Basic understanding of electrical maintenance and troubleshooting.

· Good communication skills is must.

· Basic to intermediate knowledge of MS Excel, email, and computer operations.

· Strong coordination, communication, and follow-up skills.

· Good organizational and time-management abilities.

· Ability to manage multiple service requests simultaneously.

· Willingness to work in a target-oriented, office-based operations environment.

Key Performance Expectations

· Timely scheduling and deployment of field personnel.

· Effective monitoring and closure of service tickets.

· Accurate MIS reporting and documentation.

· Timely client communication and issue escalation.

· Efficient coordination of technicians and electricians.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.