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Escalation Desk Executive

salary 20,000 - 25,000 /month
company-logo
job companyDr Itm Private Limited
job location Mohali, Chandigarh
job experience0 - 1 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Domestic Calling
International Calling
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
PAN Card, Aadhar Card

Job Description

We are looking for a Escalation Desk Executive to join our team at Dr Itm Private Limited to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹20,000 - ₹25,000 and opportunities for growth.

Key Responsibilities:



  • Handle customer calls professionally and efficiently.

  • Address customer queries, resolve concerns and manage complaints.

  • Keep records of customer interactions and follow up when required.

  • Provide customers with accurate information to help resolve their issues.

  • Meet performance targets and work with other departments to manage complex issues.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Escalation Desk Executive job

  1. What skills and experience do you need for this Escalation Desk Executive job?
    Ans : To apply for this Escalation Desk Executive job, candidates should have skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 0-1 years of experience.
  2. What salary is offered for this Escalation Desk Executive job?
    Ans : The salary for this Escalation Desk Executive job ranges between ₹20,000-₹25,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Escalation Desk Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mohali, Chandigarh.
  5. How many openings are available for this position?
    Ans : There are 50 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Escalation Desk Executive job is open for both male and female candidates.
  7. What does the role of Escalation Desk Executive involve?
    Ans : As a Escalation Desk Executive, your work will involve skills like Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Escalation Desk Executive job is located in Mohali, Chandigarh.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Escalation Desk Executive job.
  10. Why should you apply for this Escalation Desk Executive job?
    Ans : This Escalation Desk Executive job offers a salary between ₹20,000-₹25,000 per month. This is a Full Time opportunity and has 50 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Domestic Calling, International Calling, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 20000 - ₹ 25000

English Proficiency

Yes

Contact Person

Abas Sediqi

Interview Address

DR IT Groups Mohali Sector 67, Phase 11 Sector 65 Mohali, Mohali
Posted 18 hours ago
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