Location: E-2, BPO Convergence 3rd Floor, Sector 1 Nearest metro Sector 15.
Department: Collections/Recovery
Reports To: Team Leader / Collection Manager
We are looking for a Collection Executive who will be responsible for following up with customers to collect outstanding payments, resolving billing issues, and ensuring timely recovery while maintaining customer relationships.
Contact customers via phone calls, emails, or visits to follow up on overdue payments.
Maintain accurate records of all collection efforts in the system.
Negotiate repayment plans or settlements within company policy.
Achieve monthly recovery targets assigned by the team leader or manager.
Identify and escalate risky accounts or disputes to senior management.
Maintain professionalism and empathy while dealing with customers.
Coordinate with internal departments like accounts and customer service for resolution of queries.
Prepare daily, weekly, and monthly collection reports.
Education: Minimum 12th Pass / Graduate preferred.
Experience: Minimum 6 months of experience in Collections or Recovery (preferred).
Skills:
Strong communication and negotiation skills
Basic computer knowledge (MS Office, CRM tools)
Ability to work under pressure
Knowledge of local language(s) is a plus
Working Hours: 09:30 AM – 6:30 PM
Employment Type: Full-time