Email Process Executive

10,000 - 25,000 /month

Smfg India Credit Company Limited

Porur, Chennai

1 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

Job Description: Email Support Executive

Job Title: Email Support Executive

Location: chennai (Porur)
Employment Type: Full-time

Job Summary

We are looking for an Email Support Executive to provide timely and professional support to customers via email. The ideal candidate should have excellent written communication skills, strong problem-solving abilities, and a customer-first mindset.

Key Responsibilities

Respond to customer inquiries through email in a timely and professional manner.
Resolve customer issues by providing accurate information and appropriate solutions.
Escalate complex issues to the relevant teams when necessary.
Maintain detailed records of customer interactions and resolutions.
Follow company policies, quality standards, and response time SLAs.
Collaborate with internal teams to ensure prompt issue resolution.
Identify recurring customer concerns and provide feedback for process improvement.
Ensure high levels of customer satisfaction through effective communication.

Required Skills & Qualifications

Bachelor's degree in any discipline (preferred).
Excellent written English communication skills.
Strong grammar, spelling, and attention to detail.
Basic computer proficiency and familiarity with email platforms and CRM tools.
Good analytical and problem-solving skills.
Ability to manage multiple customer conversations simultaneously.
Customer-focused attitude with patience and professionalism.
Willingness to work in rotational shifts, if required.

Preferred Qualifications

0–2 years of experience in customer support, email support, or a similar role.
Experience with CRM software such as Salesforce, Zendesk, or Freshdesk is an advantage.
Interested candidate Contact = 9791904708

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Email Process Executive job

Who is eligible to apply for this Email Process Executive job at Smfg India Credit Company Limited?
Ans : Candidates should have a Graduate and above qualification and skills like Query Resolution for this Email Process Executive job offered by Smfg India Credit Company Limited.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹25,000 per month in this Email Process Executive position.
What shift and timings does this job follow?
Ans : This Email Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Porur, Chennai.
How many vacancies are there for this Email Process Executive job?
Ans : There are 25 vacancies for this Email Process Executive role.
Is this job open for all genders?
Ans : Yes, this Email Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email Process Executive, you will work on skills like Query Resolution.
What is the job location for this position?
Ans : The job location for this Email Process Executive position is Porur, Chennai.
Who is the right fit for this Email Process Executive job?
Ans : A candidate having skills like Query Resolution with 1-2 years of experience is the right fit for this Email Process Executive job.
What makes this Email Process Executive job a good opportunity?
Ans : This Email Process Executive job is a good opportunity as it offers a salary between ₹10,000-₹25,000 per month. This is a Full Time job and has 25 openings.