Email Process Executive

21,580 - 28,146 /month

Newage Software & Solutions

Cholambedu, Chennai

Freshers in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Life Insurance

All Education levels

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

An Email Process Executive manages a company's written client and customer communication. Their primary focus is to respond to inquiries, troubleshoot issues, and resolve complaints via email while maintaining strict Service Level Agreements (SLAs) regarding response times and quality.Use the following breakdown of a standard Email Process
executive job description to build your job posting, evaluate the role, or prepare for an interview.Core ResponsibilitiesEmail Management: Review, prioritize, and respond to incoming customer or client emails promptly.
Query & Complaint Resolution: Analyze issues, provide accurate product/service information, and resolve problems effectively.
sLAs and KPIs: Ensure all responses strictly adhere to defined Turn Around Time (TAT) metrics and quality standards
.Documentation & CRM: Log interactions, update client trackers, and manage support tickets accurately in the company's database.
escalations: Identify complex or sensitive issues and route them to the appropriate department while keeping the customer informed.
Process Adherence: Maintain a professional written tone, proper grammar, and strict privacy/compliance guidelines.
tamil candidates only

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email Process Executive job

Can freshers or experienced candidates apply for this Email Process Executive role?
Ans : Candidates who have All Education levels can apply for this Email Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email Process Executive job ranges between ₹21,500-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Cholambedu, Chennai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Email Process Executive job?
Ans : As a Email Process Executive, key responsibilities include skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email Process Executive job is located in Cholambedu, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along is ideal for this Email Process Executive job.
Why should you apply for this Email Process Executive job?
Ans : This Email Process Executive job offers a salary between ₹21,500-₹28,000 per month. This is a Full Time opportunity and has 25 openings available.