An Email Process Executive handles customer queries and support via email, providing resolutions, troubleshooting issues, and maintaining records. Key responsibilities include responding promptly, escalating complex problems, and meeting performance targets. Required skills typically include strong written communication, computer proficiency, problem-solving abilities, and attention to detail.
Key responsibilities
Respond to customer inquiries, complaints, and concerns through email and other channels like chat.
Provide accurate information and effective resolutions to customer issues.
Troubleshoot problems with products or services.
Maintain detailed records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Escalate priority issues to the appropriate departments or team members when necessary.
Meet or exceed productivity and quality targets.
Required skills and qualifications
Communication: Excellent written communication skills are essential.
Technical Skills: Proficiency with email platforms and customer service software (like CRM or helpdesk software) is often required.
Problem-Solving: Strong ability to analyze issues and find effective solutions.
Attention to Detail: Accuracy in recording information and handling customer cases.
Multitasking: Ability to manage multiple tasks and respond in a fast-paced environment.
Education: A high school diploma is often the minimum, with a bachelor's degree preferred for some roles.
Experience: Previous experience in a customer service role, especially with email or chat support, is beneficial.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Email Process Executive job
What is the eligibility criteria to apply for this Email Process Executive job?
Ans: The candidate should be All Education levels and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹23500 - ₹32000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Email Process Executive job?
Ans: This Email Process Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Email Process Executive job?
Ans: No, there is no fee applicable for applying this Email Process Executive job and during the employment with the company, i.e., Inbuilt Infra India Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email Process Executive role?
Ans: There is an immediate opening of 25 Email Process Executive at Inbuilt Infra India Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email Process Executive job?
Ans: This Email Process Executive job has Day Shift.
Read More
Other Details
No. Of Working Days
5
Benefits
Meal
Shift
Day
Salary
₹ 23560 - ₹ 32450
Regional Languages
Tamil
English Proficiency
Yes
Contact Person
Esakiyammal
Interview Address
Executive Zone 766, Sakthi Tower Ln, Anna Salai, Thousand Lights, Chennai, Tamil Nadu 600002
Posted 10+ days ago
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23,560 - 32,450 /month
Inbuilt Infra India Private Limited
Anna Nagar West, Chennai
Freshers in Customer Support / TeleCaller
Full Time
