Email Process Executive

19,680 - 27,310 /month

Imarque Solutions Private Limited

Ashok Srivats, Chennai

Freshers in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: Health/ Term Insurance

All Education levels

All genders

09:00 AM - 06:00 PM | 5 days working | Day Shift

Job Benefits: Meal

Job Description

An Email Process Executive manages inbound and outbound business correspondence, resolving customer queries, processing orders, and maintaining records via email and chat. Key responsibilities include ensuring timely, accurate, and professional communication to boost satisfaction, often using CRM tools, with a focus on non-voice support, data accuracy, and meeting performance metrics.
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rtia AI +4
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onsibilities Custome
upport: Respond promptly to customer inquiries, complaints, and requests via email or chat. Data Mana
ent: Accurately update, maintain, and log customer information and interaction records in internal CRM systems. Problem Sol
g: Troubleshoot issues, provide detailed product/service information, and escalate complex problems to relevant departments. Efficiency: M
KPIs regarding email response time, quality, and customer satisfaction (CSAT). Documentation:
cess forms, orders, or applications with high attention to detail. Indeed Job Search
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Required Skills a
Qua
ications Communication: Exceptiona
ritten communication skills with proper grammar, tone, and formatting. Technical Skills: Proficien
in MS Office, basic computer applications, and CRM software (e.g., Zendesk, Salesforce). Experience: Generally 0–2 yea
often open to freshers, typically requiring a 10th pass, 12th pass, or Bachelor’s degree. Soft Skills: Strong multitaskin
time management, and conflict resolution abilities. Flexibility: Willingness to work
shifts (day or night) or a 5-6 day work week

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email Process Executive job

Can freshers or experienced candidates apply for this Email Process Executive role?
Ans : Candidates who have All Education levels can apply for this Email Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹19,500-₹27,000 per month in this Email Process Executive position.
What shift and timings does this job follow?
Ans : This Email Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ashok Srivats, Chennai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email Process Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Email Process Executive job is located in Ashok Srivats, Chennai.
Why should you apply for this Email Process Executive job?
Ans : This Email Process Executive job offers a salary between ₹19,500-₹27,000 per month. This is a Full Time opportunity and has 25 openings available.