An Email Process Executive manages inbound and outbound business correspondence, resolving customer queries, processing orders, and maintaining records via email and chat. Key responsibilities include ensuring timely, accurate, and professional communication to boost satisfaction, often using CRM tools, with a focus on non-voice support, data accuracy, and meeting performance metrics.
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onsibilities Custome
upport: Respond promptly to customer inquiries, complaints, and requests via email or chat. Data Mana
ent: Accurately update, maintain, and log customer information and interaction records in internal CRM systems. Problem Sol
g: Troubleshoot issues, provide detailed product/service information, and escalate complex problems to relevant departments. Efficiency: M
KPIs regarding email response time, quality, and customer satisfaction (CSAT). Documentation:
cess forms, orders, or applications with high attention to detail. Indeed Job Search
deed Job Search
Required Skills a
Qua
ications Communication: Exceptiona
ritten communication skills with proper grammar, tone, and formatting. Technical Skills: Proficien
in MS Office, basic computer applications, and CRM software (e.g., Zendesk, Salesforce). Experience: Generally 0–2 yea
often open to freshers, typically requiring a 10th pass, 12th pass, or Bachelor’s degree. Soft Skills: Strong multitaskin
time management, and conflict resolution abilities. Flexibility: Willingness to work
shifts (day or night) or a 5-6 day work week
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.
More about this Email Process Executive job
What is the eligibility criteria to apply for this Email Process Executive job?
Ans: The candidate should be All Education levels and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹19500 - ₹27000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Email Process Executive job?
Ans: This Email Process Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Email Process Executive job?
Ans: No, there is no fee applicable for applying this Email Process Executive job and during the employment with the company, i.e., Imarque Solutions Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email Process Executive role?
Ans: There is an immediate opening of 25 Email Process Executive at Imarque Solutions Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email Process Executive job?
Ans: This Email Process Executive job has Day Shift.
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Other Details
Incentives
No
No. Of Working Days
5
Benefits
Meal
Shift
Day
Contract Job
No
Salary
₹ 19680 - ₹ 27310
Contact Person
Kamalesh
Interview Address
1st floor, 9-10, Sir Thyagaraya Rd, T. Nagar, Chennai, Tamil Nadu 600017, Thiyagaraya Nagar, Chennai
A Naukri Group company
LoginHire Local Staff
19,680 - 27,310 /month
Imarque Solutions Private Limited
Ashok Srivats, Chennai
Freshers in Customer Support / TeleCaller
Full Time
