Email Process Executive

• An Email Process Executive job description involves managing an organization's email communications, which includes responding to customer inquiries, resolving issues, and maintaining records. Key responsibilities also include prioritizing email queues, collaborating with internal departments, documenting interactions, and identifying opportunities for process improvement. Essential skills for this role are strong written communication, problem-solving, attention to detail, and proficiency with customer service software.
• Key Responsibilities
• Respond to customer inquiries:
• Provide prompt, professional, and accurate responses to emails from customers regarding their questions, issues, or complaints.
• Manage email queues:
• Prioritize incoming emails based on urgency and content to ensure timely responses.
• Resolve customer issues:
• Troubleshoot and find solutions to customer problems, ensuring customer satisfaction.
• Escalate complex issues:
• Identify complex or unresolved issues and escalate them to the appropriate internal teams, such as technical support or product teams.
• Maintain records:
• Keep accurate logs of customer interactions, solutions, and details for future reference and analysis.
• Collaborate with internal teams:
• Work closely with other departments to resolve customer issues and improve processes.
• Process improvement:
• Identify areas for improvement in email workflows and contribute to the implementation of new solutions.
• Monitor metrics:
• Track key performance indicators to suggest and implement improvements to email processes.
• Required Skills
• Strong written communication: The ability to write clear, concise, and professional emails is crucial.
• Problem-solving skills: The ability to analyze issues, identify root causes, and develop effective solutions.
• Attention to detail: Ensuring accuracy in responses and record-keeping.
• Customer service skills: A focus on customer satisfaction and a professional demeanor.
• Technical proficiency: Familiarity with customer service software and tools like ticketing systems.
• Time management: The ability to handle multiple tasks and prioritize effectively in a fast-paced environmen

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email Process Executive job

1. What is the eligibility criteria to apply for this Email Process Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21500 - ₹28500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Email Process Executive job?
   Ans: This Email Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email Process Executive job?
   Ans: No, there is no fee applicable for applying this Email Process Executive job and during the employment with the company, i.e., DHL SUPPLY CHAIN INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Process Executive role?
   Ans: There is an immediate opening of 25 Email Process Executive at DHL SUPPLY CHAIN INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Process Executive job?
   Ans: This Email Process Executive job has Day Shift.