Email Chat Support Executive

We are seeking a Customer Support Specialist to assist users via chat and email with accuracy, empathy, and efficiency. The role involves troubleshooting product issues, guiding users on features, and handling account-related tasks such as registration, password resets, and payments. You will document interactions, track cases, and work toward achieving performance goals around response time, customer satisfaction, and resolution rates.

Requirements:

• Excellent written and verbal communication skills

• Strong attention to detail with a proactive problem-solving mindset

• Experience using customer service platforms (chat, email, ticketing systems)

• Flexibility to work shifts and weekends as required

• Knowledge of fintech products is a plus

• It is a Full Time Customer Support / TeleCaller job for candidates with 3 - 4 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with 3 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹40000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Xpheno Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 10 Email Chat Support Executive at Xpheno Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Day Shift.