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Email & Chat Support Executive

salary 15,000 - 25,000 /month
company-logo
job companyVirali Dyechem
job location Nanpura, Surat
job experience6 - 36 months Experience in Customer Support / TeleCaller
4 Openings
full_time Full Time

Skills Required

International Calling
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
All Education levels
gender
All genders
jobShift
6 days working | Night Shift

Job Description

We are looking for a Email & Chat Support Executive to join our team at Virali Dyechem. The role offers ₹15000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

  • Manage incoming and outgoing calls in a professional manner.
  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
  • Log customer interactions and track follow-ups.
  • Offer timely and relevant solutions to resolve customer issues.
  • Collaborate with team members to escalate and address more complex concerns.
  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 3 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Email & Chat Support Executive job

  1. Who is eligible to apply for this Email & Chat Support Executive job at Virali Dyechem?
    Ans : Candidates should have All Education levels and skills like International Calling, Non-voice/Chat Process for this Email & Chat Support Executive job offered by Virali Dyechem.
  2. How much can you earn in this position?
    Ans : You can earn between ₹15,000-₹25,000 per month in this Email & Chat Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Nanpura, Surat.
  5. How many openings are available for this position?
    Ans : There are 4 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Email & Chat Support Executive, you will work on skills like International Calling, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Email & Chat Support Executive job is located in Nanpura, Surat.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like International Calling, Non-voice/Chat Process along with 1-3 years of experience is ideal for this Email & Chat Support Executive job.
  10. Why should you apply for this Email & Chat Support Executive job?
    Ans : This Email & Chat Support Executive job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 4 openings available.
Candidates can call HR for more info.
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Other Details

No. Of Working Days

6

Skills Required

International Calling, Non-voice/Chat Process, Email writing, communication skill

Shift

Night

Salary

₹ 15000 - ₹ 25000

English Proficiency

Yes

Contact Person

Drashti Shah

Interview Address

Nanpura
Posted 10+ days ago
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