Email & Chat Support Executive

18,000 - 25,000 /month

Victa Earlyjobs Technologies Private Limited

Brookefield, Bangalore

6 - 24 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi, Kannada

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Job Description

SUMMARY

We are looking for customer-focused and detail-oriented professionals to join its Email Support team. As a Customer Support Executive, you will be responsible for handling customer queries, concerns, and service requests through email communication. The ideal candidate should possess strong written communication skills, problem-solving abilities, and a customer-first approach to ensure a seamless support experience.

TECHNICAL SKILLS

Strong email drafting and communication skills. Good comprehension and analytical abilities. Customer-centric approach with a positive attitude. Ability to multitask and manage multiple customer interactions. Basic computer proficiency and familiarity with CRM/support tools. Strong attention to detail and accuracy. Excellent Written and Verbal English Communication Skills. Proficiency in English plus any one regional language is mandatory.

KEY RESPONSIBILITIES-

Respond to customer queries and concerns via email in a timely and professional manner. - Understand customer issues and provide accurate resolutions while maintaining service quality standards. - Handle customer complaints, escalations, and follow-ups effectively. - Maintain proper documentation of customer interactions and case updates. - Ensure all responses are grammatically correct, professional, and aligned with company policies. - Coordinate with internal departments to resolve customer issues efficiently. - Meet productivity, quality, and customer satisfaction targets. - Adhere to process guidelines, compliance requirements, and service-level agreements (SLAs). - Continuously improve product and process knowledge to provide better customer support

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Email & Chat Support Executive job

What skills and experience do you need for this Email & Chat Support Executive job?
Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹18,000-₹25,000 per month in this Email & Chat Support Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Brookefield, Bangalore.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Email & Chat Support Executive job is located in Brookefield, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Email & Chat Support Executive job.
Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹18,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.