Email Chat Support Executive

20,000 - 30,000 /month

The Global Skills

Sector-22 Panchkula, Panchkula

2 - 4 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Logistics

Graduate and above

Males Only

5 days working | Night Shift

Job Benefits: PF, Medical Benefits

Job Description

Chat Support Agent

- Experience: Minimum 2 years

Location: Panchkula
Shift: 24/7 Rotational (Night Shift Included)
Week Off: Rotational

What we’re looking for:
The following outlines the baseline profile we expect for Tier 1 support agents on this program:

• Experience: 2+ years in customer support, dispatch, or logistics. Prior chat support experience is strongly preferred.
• English proficiency: B2 (Upper Intermediate) CEFR level or higher. Strong written communication is non-negotiable given the SMS and chat-based nature of the role. • Tech proficiency: Comfortable using multiple tools simultaneously (e.g., Twilio Flex, Zendesk, Slack, Google Maps, and internal admin dashboards).
• Typing speed: Minimum 50 WPM with high accuracy.
• Multitasking: Ability to manage 3+ active chats simultaneously without loss of quality. • Emotional intelligence: Able to remain calm and de-escalate tense situations involving frustrated customers or stressed drivers.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Email Chat Support Executive job

What skills and experience do you need for this Email Chat Support Executive job?
Ans : To apply for this Email Chat Support Executive job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 2-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Email Chat Support Executive job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector-22 Panchkula, Panchkula.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 2-4 years of experience can apply for this Email Chat Support Executive job. Only male candidates can apply.
What are the key responsibilities of this Email Chat Support Executive job?
Ans : As a Email Chat Support Executive, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Email Chat Support Executive job is located in Sector-22 Panchkula, Panchkula.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 2-4 years of experience is ideal for this Email Chat Support Executive job.
Why should you apply for this Email Chat Support Executive job?
Ans : This Email Chat Support Executive job offers a salary between ₹20,000-₹30,000 per month. This is a Full Time opportunity and has 25 openings available.