Key Responsibilities: • Handle inbound and outbound calls, emails, and chats professionally. • Resolve product or service-related queries in a timely and accurate manner. • Maintain detailed records of customer interactions and transactions. • Follow up with customers to ensure their issues are resolved. • Provide feedback to the team to improve customer experience. • Collaborate with other departments when necessary to resolve complex issues. • Meet performance metrics related to customer satisfaction and response time. Required Skills: • Excellent communication skills • Strong problem-solving and interpersonal skills. • Basic computer knowledge (MS Office, CRM tools preferred). • Ability to work in a fast-paced environment. • Patience and empathy while dealing with customers. Preferred Qualifications: • Undergraduate and Gradate can apply • Experience/Fresher Work Schedule: [9 hours of working , Rotational shift , and on-site Job]