Email & Chat Support Executive

10,000 - 25,000 /month

Syspro Retail Solution

Guindy, Chennai

1 - 4 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Non-voice/Chat Process

Query Resolution

Domestic Calling

Computer Knowledge

International Calling

Job Highlights

Industry Type: B2B Sales

All Education levels

All genders

6 days working | Day Shift

Internet Connection, Laptop/Desktop, Aadhar Card, Bank Account

Job Description

We are looking for a Email & Chat Support Executive to join our team at Syspro Retail Solution. The role offers ₹10000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Email & Chat Support Executive job

What is the eligibility criteria to apply for this Email & Chat Support Executive job?
Ans: The candidate should be All Education levels and above with 1 - 4 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Syspro Retail Solution.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Support Executive role?
Ans: There is an immediate opening of 1 Email & Chat Support Executive at Syspro Retail Solution
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job has Day Shift.

Candidates can call HR for more info.

Other Details

Incentives

No. Of Working Days

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

Salary

₹ 10000 - ₹ 25000

English Proficiency

Yes

Contact Person

Karthi

Interview Address

10/12, 2, S2 Gowsalya Apartment

Posted 11 days ago

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