Email & Chat Support Executive

25,000 - 30,000 /month

Success Wave Corporation Private Limited

Sector 86 Gurgaon, Gurgaon

6 - 24 months Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

Males Only

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Email & Chat Support Executive to join our team at Success Wave Corporation Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹ 25,000 - ₹ 30,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Email & Chat Support Executive job

What skills and experience do you need for this Email & Chat Support Executive job?
Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹25,000-₹30,000 per month in this Email & Chat Support Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 86 Gurgaon, Gurgaon.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-2 years of experience can apply for this Email & Chat Support Executive job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Email & Chat Support Executive job is located in Sector 86 Gurgaon, Gurgaon.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 1-2 years of experience is ideal for this Email & Chat Support Executive job.
Why should you apply for this Email & Chat Support Executive job?
Ans : This Email & Chat Support Executive job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.