Email & Chat Support Executive

20,000 - 22,000 /month

Scymes

Ambattur, Chennai

1 - 2 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Non-voice/Chat Process

Job Highlights

Industry Type: Banking

Languages: Hindi

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Email & Chat Support Executive to join our team at Scymes. The role offers ₹20,000 - ₹22,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Email & Chat Support Executive job

Who is eligible to apply for this Email & Chat Support Executive job at Scymes?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge, Non-voice/Chat Process for this Email & Chat Support Executive job offered by Scymes.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹22,000 per month in this Email & Chat Support Executive position.
What shift and timings does this job follow?
Ans : This Email & Chat Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ambattur, Chennai.
How many vacancies are there for this Email & Chat Support Executive job?
Ans : There are 5 vacancies for this Email & Chat Support Executive role.
Is this job open for all genders?
Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Email & Chat Support Executive position is Ambattur, Chennai.
Who is the right fit for this Email & Chat Support Executive job?
Ans : A candidate having skills like Computer Knowledge, Non-voice/Chat Process with 1-2 years of experience is the right fit for this Email & Chat Support Executive job.
What makes this Email & Chat Support Executive job a good opportunity?
Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 5 openings.