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Email & Chat Support Executive

salary 15,000 - 24,000 /month
company-logo
job companySarathi India It Private Limited
job location Indira Nagar, Lucknow
job experience0 - 5 years Experience in Customer Support / TeleCaller
2 Openings
full_time Full Time

Skills Required

Query Resolution
Non-voice/Chat Process

Job Highlights

qualification
All Education levels
gender
All genders
jobShift
5 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Email & Chat Support Executive to join our team at Sarathi India It Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to IT. The role offers ₹15000 - ₹24000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th-12th-Graduate and 0 - 5 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Email & Chat Support Executive job

  1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
    Ans: The candidate should be All Education levels and above with 0 - 5 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹15000 - ₹24000 per month that depends on your interview. It's a Full Time job in Lucknow.
  3. How many working days are there for this Email & Chat Support Executive job?
    Ans: This Email & Chat Support Executive job will have 5 working days.
  4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
    Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Sarathi India It Private Limited.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Email & Chat Support Executive role?
    Ans: There is an immediate opening of 2 Email & Chat Support Executive at Sarathi India It Private Limited
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Email & Chat Support Executive job?
    Ans: This Email & Chat Support Executive job has Day Shift.
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Other Details

No. Of Working Days

5

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Query Resolution, Non-voice/Chat Process

Shift

Day

Salary

₹ 15000 - ₹ 24000

English Proficiency

Yes

Contact Person

Karthik

Interview Address

Aliganj
Posted 13 hours ago
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Job Hai > Jobs in Lucknow > Customer Support / TeleCaller Jobs in Lucknow > Email & Chat Support Executive