Email & Chat Support Executive

20,000 - 25,000 /month

Rapid Works

Kothanur, Bangalore

6 - 72 months Experience in Customer Support / TeleCaller

15 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Email & Chat Support Executive to join our team at Rapid Works. The role offers ₹20000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Email & Chat Support Executive job

What is the eligibility criteria to apply for this Email & Chat Support Executive job?
Ans: The candidate should be 12th Pass and above and above with 6 months - 6 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Rapid Works.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email & Chat Support Executive role?
Ans: There is an immediate opening of 15 Email & Chat Support Executive at Rapid Works
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email & Chat Support Executive job?
Ans: This Email & Chat Support Executive job has Day Shift.