Email & Chat Support Executive

Email & Chat Support Executive – Job Description

Role Overview

Handle inbound email and live‑chat queries, delivering prompt, accurate, and friendly service while meeting SLAs and driving customer satisfaction.

Key Responsibilities

- Respond to customer emails and chat messages within service‑level targets.

- Resolve issues on first contact; escalate complex cases as needed.

- Document interactions in the CRM and update knowledge‑base articles.

- Monitor queue performance and contribute to process‑improvement ideas.

- Collaborate with product, sales, and operations teams to troubleshoot recurring problems.

Requirements

- 1‑2 years experience in email/chat support or a similar role.

- Excellent written English, clear communication, and a typing speed of ≥ 60 wpm.

- Familiarity with help‑desk tools (Zendesk, Freshdesk, etc.) and basic HTML.

- Strong problem‑solving ability and comfort multitasking in a fast‑paced environment.

- High school diploma; bachelor’s degree or relevant certification is a plus.

Skills

- Customer‑centric mindset

- Attention to detail

- Basic analytics & reporting

- Team collaboration

- Adaptability.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21000 - ₹31000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Paytm.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Support Executive at Paytm
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.