Email & Chat Support Executive

Email & Chat Support Executive Job Description:

Responsibilities:

- Handle customer inquiries and issues via email and chat channels

- Provide timely and accurate responses to customer queries, resolving issues efficiently

- Troubleshoot problems, offer solutions, and escalate complex cases to senior support or relevant teams

- Maintain detailed records of interactions and update customer information in CRM systems

- Meet response time targets and quality standards for email and chat support

- Collaborate with other teams to resolve customer issues and improve support processes

Required Skills:

- Excellent written communication skills in English (and local languages, if applicable)

- Strong customer service orientation and problem-solving abilities

- Typing speed and accuracy

- Ability to multitask and manage multiple chat/email interactions simultaneously

- Basic knowledge of products/services and company policies

- Familiarity with chat support software, email management tools, and CRM systems.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21500 - ₹31000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Paytm.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 7 Email & Chat Support Executive at Paytm
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.