Email & Chat Support Executive

Job Description - Customer Chat Support Process

We are seeking a proactive and persuasive Chat Support Executive to join our growing team in the chat-based support process. In this role, responsible for providing support related to the customers post order placement queries. This role combines customer service skills with basic knowledge specific to diagnostic tests, and backend operational knowledge to help the customers with the right answer to their queries ensuring trust and reliability for the customers.

Key Responsibilities

● Respond promptly and professionally to customer inquiries via online chat regarding diagnostics or lab-related issues

● Escalate complex or unresolved cases to higher-level support or technical teams.

● Guide customers through diagnostic processes, basic troubleshooting steps, and product/service navigation.

● Document all customer interactions and update information accurately in the case management or CRM system.

● Communicate test results, product information, and updates to clients as per

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹28000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., ORANGE HEALTH LABS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 24 Email & Chat Support Executive at ORANGE HEALTH LABS
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Rotational Shift.