Email Chat Support Executive

20,000 - 25,000 /month

Odilia Global Private Limited

Sector 63 Noida, Noida

0 - 2 years Experience in Customer Support / TeleCaller

8 Openings

Full Time

Industry Type: BPO

All Education levels

Females Only

6 days working | Rotational Shift

Real-Time Assistance: Respond to customer inquiries via live chat and email in a timely, professional, and friendly manner.
Issue Resolution: Diagnose, troubleshoot, and resolve customer complaints, account queries, billing issues, or technical glitches.
Product Expertise: Maintain a deep understanding of our products, services, and operational policies to provide accurate information.
Escalation Management: Identify complex issues and smoothly route or escalate them to Tier 2 support or relevant departments using internal ticketing systems.
Documentation: Accurately log customer interactions, feedback, and recurring issues in the CRM platform.
Performance Metrics: Consistently meet or exceed team Key Performance Indicators (KPIs), including First Response Time (FRT), Average Resolution Time (ART), and Customer Satisfaction (CSAT) scores.

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

Can freshers or experienced candidates apply for this Email Chat Support Executive role?
Ans : Candidates who have All Education levels with 0-2 years of experience can apply for this Email Chat Support Executive role.
What is the salary and job type for this role?
Ans : The salary for this Email Chat Support Executive job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Email Chat Support Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
How many vacancies are there for this Email Chat Support Executive job?
Ans : There are 8 vacancies for this Email Chat Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 0-2 years of experience are eligible to apply for this Email Chat Support Executive role. Only female candidates are eligible.
What is the job location for this position?
Ans : The job location for this Email Chat Support Executive position is Sector 63 Noida, Noida.
What makes this Email Chat Support Executive job a good opportunity?
Ans : This Email Chat Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 8 openings.