Email Chat Support Executive

ob Title: Chat Executive

Department: Customer Support

Industry: Healthcare / Hospital

Location:Zirakpur

Job Type: Full-Time

Open Positions: 2

Budget: upto 25K

Job Overview:

We are looking for dynamic and customer-focused Chat Executives to manage patient and

customer interactions through chat platforms. The candidate should have strong communication

skills, good typing speed, and the ability to handle queries professionally.

Key Responsibilities:

● Handle customer and patient queries through chat support.

● Provide accurate information regarding hospital services and appointments.

● Handle objections and resolve customer concerns effectively.

● Coordinate with internal teams for query resolution.

● Maintain chat records and follow-up details.

● Ensure excellent customer satisfaction and response quality.

● Handle multiple chats simultaneously in a professional manner.

Required Skills & Qualifications:

● Good communication skills in Hindi & English.

● Good typing speed.

● Strong objection handling skills.

● Good knowledge of social media handling.

● Multitasking abilities.

● Basic computer knowledge.

Experience:

● Minimum 1 year of experience in Chat or Blended Process.

Qualification:

● Graduates preferred.

Salary:

● As per industry standards

Working Days:

● 6 Days a Week

Skillset Interview Questions:

1. How do you handle multiple customer chats at the same time?

2. How would you manage an angry or dissatisfied customer on chat?

3. What experience do you have in chat support or blended processes?

4. How comfortable are you with social media handling and online communication?

5. What strategies do you use for objection handling and customer satisfaction?

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.