Email & Chat Support Executive

AI Overview

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An Email & Chat Support job involves resolving customer issues via text (email, live chat) by answering questions, troubleshooting problems, providing product info, and ensuring satisfaction, requiring strong writing, multitasking, and problem-solving skills to maintain positive customer relationships and meet support targets. Key duties include responding promptly, documenting interactions, escalating complex issues, and acting as a brand ambassador.  

Key Responsibilities

• Customer Interaction: Respond to inquiries and complaints through live chat and email. 

• Issue Resolution: Troubleshoot problems, provide solutions, and offer product/service information. 

• Documentation: Accurately log and update customer interactions and records. 

• Collaboration: Work with other teams (sales, tech) to resolve complex cases. 

• Escalation: Identify and escalate urgent or priority issues. 

• Performance: Meet targets for response time, resolution time, and customer satisfaction (CSAT). 

• Brand Representation: Act as a brand ambassador, ensuring a positive customer experience. 

Essential Skills & Qualifications

• Communication: Excellent written English (grammar, spelling, tone).

• Technical: Familiarity with CRM software, chat platforms, and basic computer skills.

• Soft Skills: Patience, empathy, attention to detail, time management, multitasking.

• Knowledge: Deep understanding of company products/services. 

Typical Work Environment

• Customer Service, E-commerce, Tech Support departments.

• Can be in-office or remote (work-from-home).

• Often involves shift work to cover different time

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., Meesho.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Support Executive at Meesho
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.