Email & Chat Support Executive

Email & Chat Support Executive resolves customer issues via email and live chat, providing timely, accurate info, troubleshooting problems, and ensuring satisfaction, requiring strong written skills, typing speed, empathy, and product knowledge, all while documenting interactions in CRM systems and escalating complex cases.

Job Title: Email & Chat Support Executive / Customer Service Representative

Key Responsibilities:

Customer Interaction: Respond to customer inquiries, complaints, and requests promptly and professionally through email and live chat.

Issue Resolution: Troubleshoot problems, provide clear solutions, and guide customers through processes to ensure satisfaction.

Documentation: Accurately log customer interactions, issues, and resolutions in CRM or support software.

Escalation: Identify complex or unresolved issues and escalate them to the appropriate internal teams.

Product Expertise: Maintain thorough knowledge of company products, services, and policies.

Process Improvement: Offer feedback to improve support processes and enhance the customer experience.

Required Skills & Qualifications:

Education: High school diploma or equivalent.

Communication: Excellent written communication, grammar, and typing skills are crucial.

Customer Focus: Empathetic, patient, and customer-centric attitude.

Technical Skills: Proficiency with computers, CRM software, and chat platforms.

Problem-Solving: Strong analytical and problem-solving abilities.

Multitasking: Ability to handle multiple chats simultaneously.

Ideal Candidate:

A detail-oriented individual who excels in written communication and thrives in a fast-paced digital environment.

Someone who can maintain professionalism and positivity even with challenging customer

Age criteria- 18 to 29

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.