Email Chat Support Executive

18,536 - 23,546 /month

Medrona Billing Services Private Limited

Alwarpet, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Day Shift

Job Description

An Email Chat Support Executive is responsible for providing customer support through email and online chat platforms. Their main duties include responding promptly and professionally to customer inquiries, troubleshooting and resolving product or service issues, and providing detailed information to customers. They must track and document all customer interactions, escalate complex issues to relevant departments, and collaborate with teams to improve customer service.Key responsibilities:

Responding to customer queries via email and chat efficiently and respectfully.
Offering accurate information and relevant solutions to customer problems.
Maintaining logs of customer interactions and transactions.
Protecting the company’s brand image through positive and professional communication.
Keeping up to date with product knowledge and assisting with online campaigns when needed.
Using CRM systems to manage customer data and support workflows.
Ensuring customer satisfaction by following up on unresolved issues and providing timely responses.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email Chat Support Executive job

What is the eligibility criteria to apply for this Email Chat Support Executive job?
Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18500 - ₹23500 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Email Chat Support Executive job?
Ans: This Email Chat Support Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Email Chat Support Executive job?
Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Medrona Billing Services Private Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Email Chat Support Executive role?
Ans: There is an immediate opening of 25 Email Chat Support Executive at Medrona Billing Services Private Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Email Chat Support Executive job?
Ans: This Email Chat Support Executive job has Day Shift.