Email & Chat Support Executive

An Email Chat Support Executive provides customer support and assistance via email or live chat, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

- Respond to Customer Inquiries: Provide timely and accurate responses to customer emails or chat requests.

- Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, or problems.

- Product/Service Information: Offer detailed information about products or services, answering customer questions.

- Order Support: Assist with order-related issues, such as tracking, cancellations, or modifications.

- Technical Support: Provide technical assistance and troubleshooting for products or services.

Essential Skills:

- Excellent Communication: Clear, concise, and professional communication with customers.

- Problem-Solving: Ability to analyze and resolve customer issues efficiently.

- Technical Skills: Familiarity with customer support software, CRM systems, and email/chat platforms.

- Time Management: Manage multiple customer interactions simultaneously while meeting productivity and quality standards.

- Patience and Empathy: Provide courteous and patient support to customers, even in challenging situations.

Work Environment:

- Email Chat Support Executives typically work in a call center or office environment, although remote work options may be available.

- May work standard business hours or flexible schedules, including evenings, weekends, or holidays, depending on the organization.

Qualifications:

- Education: High school diploma or equivalent; bachelor's degree preferred for advanced roles.

- Experience: Prior customer support experience, especially in email or chat support, is often preferred.

- Certifications: Customer support certifications, such as Certified Customer Service Representative (CCSR), can be beneficial.

Salary Range:

- ₹15,000 - ₹30,000 per month, depending on experience, location, and organization.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹32000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 5 Email & Chat Support Executive at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.