Email & Chat Support Executive

Job description for an Email & Chat Support Executive:

•Reports to:• Team Lead/Supervisor

•Job Type:• Full-time

•About Us:•

Email & Chat Support Executive to join our team. As an Email & Chat Support Executive, you will provide exceptional support to our customers via email and chat, resolving their queries and concerns in a timely and professional manner.

•Key Responsibilities:•

1. •Email Support:•

- Respond to customer emails in a timely and professional manner.

- Resolve customer queries and concerns related to products/services.

- Provide accurate and detailed information about products/services.

2. •Chat Support:•

- Engage with customers via live chat, responding to queries and concerns.

- Provide personalized support and solutions to customers.

- Ensure high-quality customer interactions.

3. •Issue Resolution:•

- Troubleshoot customer issues and provide effective solutions.

- Escalate complex issues to senior team members or specialized teams.

- Follow up with customers to ensure issue resolution.

4. •Customer Relationship Management:•

- Build strong relationships with customers through excellent service.

- Identify customer needs and provide personalized support.

- Enhance customer satisfaction and loyalty.

5. •Data Management:•

- Update customer information and interaction history in CRM software.

- Maintain accurate records of customer interactions.

- Analyze customer data to identify trends and insights.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹19000 - ₹29000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., K Info Technologies.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 6 Email & Chat Support Executive at K Info Technologies
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.