An Email Chat Support Executive is a role that provides customer support and service via email and chat platforms. Here's a job description:
Key responsibilities:
- Respond to customer inquiries via email and chat
- Resolve issues, answer questions, and provide solutions
- Handle multiple customer interactions simultaneously
- Meet response time and quality standards
- Escalate complex issues to senior support teams
Required skills:
- Excellent written communication skills
- Customer service orientation and patience
- Ability to multitask and manage time effectively
- Basic knowledge of products or services
- Typing speed and accuracy.