Email & Chat Support Executive

International Travel – Chat & Customer Service Executive

We are hiring experienced Customer Service Executives for an International Travel Process in Sector 62, Noida. This opportunity is ideal for candidates who have prior experience handling international customers through Chat or Voice and are looking to build a career in the travel and customer service domain.

Job Details

Job Title: Customer Service Executive – Chat
Process: International Travel Customer Service
Location: Sector 62, Noida
Work Mode: Work From Office
Openings: 150
Batch Date: 9 September 2026
Salary: ₹31,000 In-Hand per month
Working Days: 5 Days Working
Weekly Off: 2 Days Off
Shift: Rotational Shifts
Interview Mode: Walk-in Interview Only

Eligibility Criteria

• Minimum 6 months of International BPO experience

• Candidates with experience in International Chat or Voice processes can apply

• Prior experience in Travel, Airline, Hospitality, OTA, or Customer Service will be an advantage

• Excellent written English communication is required

• Good understanding of customer service principles

• Ability to handle multiple customer conversations simultaneously

• Strong typing, comprehension, and problem-solving skills

• Candidates must be comfortable working from the Sector 62, Noida office

Key Responsibilities

• Handle customer interactions through live chat for an international travel process

• Understand customer requirements and provide accurate information and resolutions

• Assist customers with travel-related queries and service requests

• Maintain professional and courteous communication throughout the interaction

• Manage multiple chat conversations while maintaining response quality and accuracy

• Follow defined process guidelines, SOPs, and escalation procedures

• Ensure high levels of customer satisfaction and first-contact resolution

• Maintain required productivity, quality, and response-time parameters

• Accurately document customer interactions and update relevant information

• Escalate complex or unresolved customer concerns to the appropriate team

• Maintain confidentiality of customer and company information

Candidate Profile

We are looking for candidates who are customer-focused, confident in English communication, and capable of working in a fast-paced international customer service environment.

Candidates with previous experience in International BPO, Travel Process, Airline Support, OTA, Chat Support, or International Customer Service will be preferred.

What We Offer

• ₹31,000 In-Hand per month

• 5 Days Working

• 2 Days Weekly Off

• Rotational Shifts

• International Travel Customer Service exposure

• Work From Office environment

• Opportunity to work with an international customer base

• Structured selection and onboarding process

Selection Process

HR Round → Assessment → Operations Round

Walk-in Interview

This position is available through Walk-in Interview Only. Candidates meeting the eligibility criteria should visit the interview location with an updated resume and valid ID proof.

Location: Sector 62, Noida

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.