Email Chat Support Executive

• An Email Chat Support Executive is responsible for providing customer support by responding to inquiries via email and online chat platforms.
• The role involves troubleshooting issues, providing product or service information, escalating complex problems when needed, and maintaining accurate records of customer interactions.
• Essential skills include strong written communication, multitasking, attention to detail, proficiency in customer service software (like Zendesk or Freshdesk), and patience to manage high volumes of queries effectively.

• Respond promptly and effectively to customer inquiries via email and chat.
• Troubleshoot and resolve customer problems related to products or services.
• Provide detailed product information and answer customer questions.
• Escalate unresolved or complex issues to appropriate departments.
• Maintain accurate records of all customer interactions and transactions.
• Participate in training sessions to update product knowledge and service skills.
• Collaborate with team members to improve service processes and customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Email Chat Support Executive job

1. What is the eligibility criteria to apply for this Email Chat Support Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18500 - ₹22500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email Chat Support Executive job and during the employment with the company, i.e., Ifive Technology Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email Chat Support Executive role?
   Ans: There is an immediate opening of 30 Email Chat Support Executive at Ifive Technology Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email Chat Support Executive job?
   Ans: This Email Chat Support Executive job has Day Shift.