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Email & Chat Support Executive

salary 12,000 - 18,000 /month*
company-logo
job companyIcici Bank
job location Chinar Fortune City, Bhopal
incentive₹3,000 incentives included
job experience0 - 6+ years Experience in Customer Support / TeleCaller
50 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
sales
Languages: Hindi, Bengali
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: Cab, Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Email & Chat Support Executive to join our team at ICICI BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹12,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Email & Chat Support Executive job

  1. What skills and experience do you need for this Email & Chat Support Executive job?
    Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Email & Chat Support Executive job ranges between ₹12,000-₹18,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Chinar Fortune City, Bhopal.
  5. How many vacancies are there for this Email & Chat Support Executive job?
    Ans : There are 50 vacancies for this Email & Chat Support Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Email & Chat Support Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Email & Chat Support Executive job?
    Ans : As a Email & Chat Support Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Email & Chat Support Executive position is Chinar Fortune City, Bhopal.
  9. Who is the right fit for this Email & Chat Support Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-7 years of experience is the right fit for this Email & Chat Support Executive job.
  10. What makes this Email & Chat Support Executive job a good opportunity?
    Ans : This Email & Chat Support Executive job is a good opportunity as it offers a salary between ₹12,000-₹18,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Cab, Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Chat Support, Telesales, Telecollection, Customer Service

Shift

Day

Contract Job

No

Salary

₹ 12000 - ₹ 18000

Regional Languages

Hindi, Bengali

English Proficiency

Yes

Contact Person

Gokul
Posted 10+ days ago

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Job Hai > Jobs in Bhopal > Customer Support / TeleCaller Jobs in Bhopal > Email & Chat Support Executive