Email & Chat Support Executive

Job Title: Grievance Escalation Executive

Location: Bangalore

Experience Required: Fresher

Employment Type: Full-time

Job Summary:

We are looking for a proactive and empathetic Grievance Escalation Executive to handle customer complaints and ensure timely resolution of escalated issues. The ideal candidate should have experience in customer support or grievance redressal and must possess excellent communication and problem-solving skills.

Key Responsibilities:

Handle and resolve escalated customer grievances through calls, emails, or other communication channels.

Log and track complaints, ensuring all escalations are documented accurately in the system.

Collaborate with internal teams (e.g., operations, product, customer support) to investigate and resolve issues.

Provide timely follow-ups to customers and ensure a positive resolution experience.

Escalate critical issues to senior management when necessary.

Identify patterns in complaints and suggest process improvements.

Maintain compliance with company policies and regulatory guidelines in handling grievances.

Requirements:

Good knowledge in customer service, grievance redressal, or related fields.

Strong verbal and written communication skills in English (other regional languages are a plus).

Empathetic, patient, and solution-oriented approach to customer handling.

Familiarity with CRM tools (e.g., Zendesk, Freshdesk) is preferred.

Ability to multitask and work in a fast-paced environment.

Graduate in any discipline (preferably in Business, Communications, or related field).

Preferred Skills:

Conflict resolution and de-escalation skills

Attention to detail and analytical thinking

Ability to work independently as well as in a team

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Email & Chat Support Executive job

1. What is the eligibility criteria to apply for this Email & Chat Support Executive job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Email & Chat Support Executive job?
   Ans: No, there is no fee applicable for applying this Email & Chat Support Executive job and during the employment with the company, i.e., HEADSUP HR SOLUTIONS PRIVAYE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Email & Chat Support Executive role?
   Ans: There is an immediate opening of 20 Email & Chat Support Executive at HEADSUP HR SOLUTIONS PRIVAYE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Email & Chat Support Executive job?
   Ans: This Email & Chat Support Executive job has Day Shift.