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Email & Chat Support Executive

salary 14,000 - 19,500 /month*
company-logo
job companyHdfc Bank
job location Bogadi 2nd Stage, Mysore
incentive₹1,500 incentives included
job experience0 - 6+ years Experience in Customer Support / TeleCaller
27 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Tamil, Kannada
qualification
12th Pass and above
gender
Males Only
jobShift
6 days working | Rotational Shift
star
Job Benefits: Meal, Insurance, PF, Medical Benefits
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Job Description

We are looking for a Email & Chat Support Executive to join our team at HDFC BANK. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹14,000 - ₹19,500 and a dynamic environment with opportunities for growth.

Key Responsibilities:



  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Email & Chat Support Executive job

  1. What skills and experience do you need for this Email & Chat Support Executive job?
    Ans : To apply for this Email & Chat Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience.
  2. How much can you earn in this position?
    Ans : You can earn between ₹14,000-₹19,500 per month in this Email & Chat Support Executive position.
  3. What shift and timings does this job follow?
    Ans : This Email & Chat Support Executive job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Bogadi 2nd Stage, Mysore.
  5. How many openings are available for this position?
    Ans : There are 27 openings available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a 12th Pass and above qualification with 0-7 years of experience can apply for this Email & Chat Support Executive job. Only male candidates can apply.
  7. What work will you do in this role?
    Ans : As a Email & Chat Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
  8. Where is this job located?
    Ans : This Email & Chat Support Executive job is located in Bogadi 2nd Stage, Mysore.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-7 years of experience is ideal for this Email & Chat Support Executive job.
  10. Why should you apply for this Email & Chat Support Executive job?
    Ans : This Email & Chat Support Executive job offers a salary between ₹14,000-₹19,500 per month. This is a Full Time opportunity and has 27 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Benefits

Meal, Insurance, PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process, Telesales, Telecollection

Shift

Rotational

Contract Job

No

Salary

₹ 14000 - ₹ 19500

Regional Languages

Tamil, Kannada

English Proficiency

Yes

Contact Person

Gokul
Posted 2 days ago

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Job Hai > Jobs in Mysore > Customer Support / TeleCaller Jobs in Mysore > Email & Chat Support Executive